Frequently asked questions
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Is all Impressions925 jewellery made of real 925 sterling silver?
Yes. Every piece is made from 925 sterling silver, which is 92.5% pure silver alloyed with 7.5% other metals for strength. We never use brass or base metal with a silver coating.
What finishes do you offer?
Our pieces come in a rhodium finish, for a bright white sparkle and excellent tarnish resistance, or a gold-tone finish, for a warm golden glow. Both are applied over solid sterling silver.
Will my jewellery tarnish?
All real silver reacts with air and moisture over time, but our rhodium and gold-tone finishes slow this down considerably. Keep pieces away from perfume and water, wipe them after wearing and store them in their pouch.
Do you deliver across India?
Yes, we deliver to addresses across India.
How long will my order take?
Orders are processed within 1 to 3 business days. After dispatch, delivery usually takes 3 to 5 business days to metro cities and 5 to 7 business days to other areas. Orders are not shipped or delivered on Sundays or public holidays.
Is shipping free?
Shipping is free on prepaid orders.
Do you offer cash on delivery?
Yes, cash on delivery is available across India.
Which payment methods do you accept?
UPI, credit and debit cards, net banking and popular wallets through our secure Shopify checkout, as well as cash on delivery.
How do I track my order?
Once your order ships, tracking details are sent to you by email or SMS.
What is your return policy?
You can request a return within 30 days of receiving your item. Pieces must be unworn, with tags, in their original packaging, with proof of purchase.
What if my piece arrives damaged?
Please inspect your order on arrival and contact us immediately if anything is damaged, defective or incorrect, so we can make it right.
Is sterling silver suitable for sensitive skin?
Many people with sensitive skin wear sterling silver comfortably. If you have a known metal allergy, message us before ordering and we will help you choose.
Do you have a physical store?
We are an online jewellery house. Our stylists are available on WhatsApp to help with sizing, styling and gifting questions.